SimpliSafe Customer Reviews: 20 Verified Ratings (2.9/5)

Another customer referred SimpliSafe. One time I had a problem with a sensor that SimpliSafe quickly resolved. Another time was an inquiry. I was selling a property and I wanted to know what their policy was about transferring the hardware to another individual, if they would take their own plan and assume it that way, and that was resolved quickly.

We haven't had a security system before and thought it was probably a good idea. SimpliSafe has always been attentive. Also, their response has always been immediate.

Price was a big concern when I was looking at security systems and I am very satisfied with what I have with SimpliSafe. The quality and customer service have been excellent. My experience has been good in the seven years that I’ve been with them. I have even bought it for all three of my children.

My brother has SimpliSafe and he showed me his setup. By paying a little extra for the monthly monitoring, you can see it from your laptop, and it works great. SimpliSafe doesn't bind you by a contract. We've had ADT in the past and when we moved to another house, we couldn't transfer it without a cancellation fee. SimpliSafe is not hardwired and I installed it myself. It doesn't take a lot of space. It seems reliable and the fees are fairly reasonable. We got the one that comes with the system so I can monitor our other property and do it where we’re at. It seems to be working okay for us. There’s a little peace of mind, but if somebody wants to get in, they’re going to get in. Nothing’s 100%.

Some of my family members had SimpliSafe first then I went with them as well. The system has been good so far. It lets me know when someone's in the house. When someone tried to open the back door, the alarm worked. I also like that the cameras are very clear. Usually some aren't very clear. I feel really safe having SimpliSafe.

I'm 82 years old, and both my wife and I are senior citizens. We live in a rural setting and we were concerned about our vulnerability. Before I had SimpliSafe, I was the security, along with a bunch of solar-powered devices that I surrounded the house with, and they are still there. So, people get lit up when they come in. There are also two alarms outside that go off with a blinking red light, but I wasn't satisfied and so we added SimpliSafe. We have a driveway alert system. The driveway is several hundred yards, so we know when somebody first turns in and their progress as they come down the driveway closer to the house. It allows us time to hit the panic button if we need to before someone has a chance to actually attempt to breach the house. We've been customers for a number of years now. When something was not working or we needed to make adjustments to the system, we would call support and they would walk me through making the corrections. They were wonderful, and I enjoyed talking with them. Once, we were in the house when the alarm went off, but we never found anything inside. My wife was on the phone with SimpliSafe while I was checking out the interior of the house, heavily armed. I have recommended SimpliSafe, and at least 2 people have installed SimpliSafe at their homes.

The initial experience was great, ordering and getting what we needed. We did have a couple of bumps in the road when we ordered some magnets for our windows that we had to have, and they kept sending us the wrong size. It was kind of a little difficult in communicating with them. It was a very confusing situation that happened. But the system is easy to use. We only use it for the cameras. We don’t really use the alarm part of it. But we feel good about it. We would recommend SimpliSafe. It was less expensive than the other big name, and it does the same thing.

I live by myself up in the hills in Tennessee at the end of a dead-end road and I’m concerned about intruders. I saw SimpliSafe’s TV ads and they seemed to explain things clearly. Their marketing is good because it caught my attention. My son-in-law doesn’t have SimpliSafe, but he said he wishes he had gotten it and told me to get it. So, I did. Right now, I've got to get one of the cameras down and get it recharged. The batteries run down. I'm 80 years old and I just don't get around to all that stuff. Last night, I was paying attention because I have a motion detector at the bottom of my driveway, and it went off. There was a warning about it. But nothing happened. Still, the customer service is good. Sometimes, I’ll go outside and forget to turn the alarm off in the morning and it goes off, and somebody calls right away. Plus, they call my son because he’s the referral if something happens here. Those calls are instant. My experience with SimpliSafe had been fine. It’s about what I expected.

I wanted to have everything secured and my biggest concern was perimeter security. I learned about SimpliSafe through a radio commercial and ended up signing with them. The system hasn't been tested but so far, I like the remote access on the cellphone to look at the camera. SimpliSafe is expensive though. I put an Eufy system in at our church and there is no monthly fee. Plus, if the Wi-Fi goes down for any reason, the system continues to record if it's tripped by sound or motion. Then, when the Wi-Fi comes back up, all the cameras upload to the base station. That is not a feature that SimpliSafe has. When we lose the Wi-Fi, we lose the whole system and that's a real weakness. Also, Eufy cameras have solar panels on top of them which are all they need to keep being charged. SimpliSafe doesn't have that. I continue to have them only because of the momentum of having it installed and being too lazy to switch over. But I have thought of canceling SimpliSafe and going to an Eufy system.

I saw SimpliSafe at Best Buy and went with it because I could put it in and maintain it myself. When I first got it, I loved it. I even had two or three family members get it. However, the system has been good at times, but sketchy at others. I keep having major issues. I've been paying for monitoring for months now and I don't even have it operating ‘cause it keeps going off all by itself. I usually try and fix that myself, but I can't get it to work right. I haven't talked to anybody about it yet though.

The solar panels doesn’t keep the camera charged and at 72 I still have to climb a ladder to charge 2 of them. Paid $500 to have professional installed by Simplysafe and contact help center. They tell me to try and relocate the camera. It’s as if I now work for simply safe as a technician. Some cameras are problematic. The picture is great, very clear if you can keep them charged. I was going to get the full service but if I can’t keep the camera on line what make me think they can monitor them and if the camera had a problem I’m sure they’d call me to fix the problem. The front door camera is black and white and hard to tell who’s at the door by their picture. I guess they are better than nothing. Definitely not a hands off system as Sean Hannity on FOX news advertises.

We signed up on Aug 4, 2025 and were promised a visa gift card. It has been 8 months now, and we have not received it. I have sent multiple emails with no response. I have called 3 times (Dec, Mar., Apr) and I am told that the request has been escalated and that Simplisafe will get back to me in 24-48 hrs. No one has got back to me any of those times.

I've had SimpliSafe for almost two years and it's absolutely terrible. I'm so tired of being locked out of my own house or unable to lock the door because of app or system issues. It happens over and over. Yes, batteries are full and that's not the issue. Just constant failing to work or the app has an error. I wanted the SimpliSafe door lock so it would work with the rest of the system but it is complete junk. One of the issues is when the back door lock won't work and also won't let me use my regular key so it's just completely stuck. Also the motion sensor that came with my kit has never worked despite being installed correctly and showing in app as working. I hate that I have to spend money on something else and now have two separate apps. Do better SimpliSafe!

If I could give NEGATIVE stars I would! I was sick and sleeping one day and 2 cops came to my house stating there was a duress call made to them by my alarm. I did NOT receive any notification from SimpliSafe, nor did I send any kind of duress call. I was SLEEPING. I advised the officers that day that I didn't even know how to send something like that or that it was even an option. He told me to call the alarm company. I called them and they stated that there was a sensor that was not responding and had me change the battery. I told them that this was a giant flaw in their system if they send out a distress call to the police and nothing to me if a battery dies. I then received a bill from the police department for $110 for a "false alarm." I called SimpliSafe again, and after being transferred 3 times was told that there was a "duress pin" entered into my keypad. I told them that I was sleeping and that I didn't even have a duress pin or know what they were talking about and also told them what I was told the day that the alarm happened. She said "not sure why that representative said that, but she was wrong." She then said that they would not do anything about the fine I received or assist in any way.

NEVER buy from them! Spent hundreds on an outdoor camera that wouldn't connect to my wifi even after doing exactly what tech support directed me to do 3 times AND THEY WOULD NOT REFUND! THEN, after I stopped paying for their bs services, I realized that you can't even use the equipment in real time to monitor the cameras you paid for unless you pay monthly! So they shut down my system. What a disgusting trash awful company. If I was rich I'd sue them just to inconvenience them the way they did me! How dare you sell cameras and make me pay to MONITOR THEM MYSELF!

This used to a a great company with a great product. I have a lemon system after having two other systems in 2 previous homes that worked flawlessly. I can't get help. All I get are folks reading from scripts with really bad accents. You can't send an email asking for help and the phone help is useless. No supervisors are available and no tech help either. So sad that this once great company has fallen so far.

SimpliSafe is the most fraudulent anti-burglary, home security equipment on the market. Not only did they force me to spend $573.08 on outside cameras, battery solar chargers, and motion sensors that simply didn't work after 4 service calls to their equipment maintenance service (OnTech 1), but they simply refused to provide me a full refund when I returned said equipment, despite a statement on their website that they are 100% guaranteed to work or my money would be refunded. What is even more of a joke is that they expected me to buy a ladder that that would reach to the top of my house (16 feet in the air) to make adjustments and replace batteries in the cameras they provided me. I am a disabled US Marine Combat Veteran and Senior Citizen with a bad hip and knee, yet they claim that their security equipment is a favorite for Veterans and Senior Citizens. Finally, when you speak with them, all of their Customer Teams are based in foreign countries where their agents can't speak English very well. So if you need security equipment for your home, you need to run away from SimpliSafe. They are liars, thieves for your invested money, and they are by far one of the deceitful merchants I have ever dealt with. All of their advertising and guarantees are false, and you are warned to disregard their pleas about serviceability and equipment functionality. Besides, there are other home security companies like ADT who don't require you to purchase ladders to maintain their equipment when something goes wrong. Totally pathetic, fraudsters in every way.

UPDATED ON 1/28/2026: Look at my last review. Notice the date, my system has been unplugged since that review. Simply Safe notified me at 4 am today to tell me it was unplugged. Wow it took them a several days to catch. What kind of monitoring do they do? ORIGINAL REVIEW: We bought this alarm a little over 6 months ago. After the 1st couple of months the door sensor quit working. We had a party in August, the alarm started going off and the alarm was off. We have had numerous issues with the fire alarm. And the station starts making noises without anything being wrong. All the time. I recently unplugged it and we are not going to use it again. What a waste of time installing, and a big waste of hard-earned money. Sincerely, Bill **

I am completely dissatisfied with SimpliSafe. Customer service is nonexistent. I am unable to access my account. I cannot reach anyone by phone and can’t get past the preprogrammed chatbot. Looking to cancel and go to ADT.

SimpliSafe keeps sending payment alert to my 14 year old daughter phone and her number is listed as a minor in our account with SimpliSafe and they send one every 6 minutes like clockwork!! I will be filing a lawsuit on Monday for harassment of a child.