ADT Customer Reviews: 20 Verified Ratings (2.4/5)

ADT's customer service reps have all been good. It's been a long time since I've been with ADT, and the service has been good. I haven't had any problems with it.

The ADT system is more than what I need, but I'm satisfied with it. It has a front camera and a backyard camera. Sometimes I'm going to the Senior Center to learn the computer, and it's kind of too much IT for me, but the IT part of the ADT system is quite understandable for a simpleton. When I look on my phone to see what's going on, I'm content with it. A couple of places have been broken into, and the police has came to look at it, but it was out of the view of the situation. ADT is a good thing to have. I have accidentally set the alarm off, but they were understanding and took care of the problem. A couple of times, the alarm went off by itself with the back door being open, and they understood the situation and resolved it to my satisfaction.

ADT had the contract to the house that we're currently in when we moved in and we've kept them for at least 6 years now. The reps have been good. I'm pleased with ADT. There've been a few sensors that we've added and I have everything that I want based on where we are and price.

We've had a good experience with ADT. We've had them in all of our homes for about 40 years now. We like them. They've always done us good when we've needed help. We've had good luck with them and we'd recommend them.

ADT is responsible and has the most up-to-date technology. I can do some things online, like get a yard sign if one disappeared on me. They are efficient about everything. Their customer service is excellent as well. I've had them for about 25 years and we had to change out the system here a little bit. They came in and had to cook up the WiFi receiver. Then they added a couple of motion detectors. I needed some in the garage and in the house, and the technician had changed those out. The WiFi system is working very well. I've also got it on my phone for when we leave the house. I've got the stickers in the windows all around on the lower level and that works out pretty well too. ADT does the job and they understand how home security now is very important and that it has to be quickly responsive if there's any alert or alarm going off. They are very professional and responsive, which are the two things that are most important in a security system business.

Not too long ago, I had to replace the battery and we, my husband and I, were able to do that with the coaching from ADT. It was a very, very good man who coached us through that and it went down successfully. So I would give them 100% on that engagement. I'm in the design and construction business and I could go to a local company that would be cheaper and I could call the man on his cellphone day or night, 24 hours a day, and get immediate help, which is desirable. It's more desirable than what you get. I used to be ADT Gold because I contracted to put in some ADT systems at various customers' houses number of years ago. So they were my favorite back in the day. Now, I know a couple of family-run alarm businesses in Houston that if I were starting from scratch, I'd probably use for the reasons I just stated, just because they're not a huge company. But as a huge company, sometimes I tell ADT, "Stop raising my prices. Don't charge me so much. You're not competitive anymore," and they lowered my cost by a dollar.

So far, I've been really pleased with ADT. I've not had an emergency where it was vital for me, but it's been good. They keep going up on my premium, though. I've just got the basics, and it climbed $20. But I understand everything goes up. Also, one time, one of the yard signs got broken, just through wear, weather, and they immediately sent me another one without question. I just went online, and there was a place to order it and just did it really quickly. And they sent it to me.

Because of this improper installation, I am now being told I must pay approximately $125 for a technician to come out and address the issue. I do not believe it is fair to charge me for a service call when the problem appears to be the result of incorrect installation by your technician. I am requesting that this issue be resolved at no cost to me, as it is directly related to the original installation. Please review this matter and advise on how you will correct it. I would appreciate a.

They got me right when I moved in, offering a 3 year contract. The subcontractors they sent to install were total hacks. They drove about 25 DRYWALL screws into my aluminum siding to secure a 3ft run of camera cable. They said the cameras would be "hardwired," which I took to mean they would somehow tie into my breaker box. Instead they drilled through the walls to install big ugly plugs in my bedroom outlets. I have a small and old house with limited outlet space, which made this pretty inconvenient. I called to complain and was ignored. Worse yet, that same camera has never worked in 3 years and all complaints have been ignored. The camera recording feature on their app has never worked for ANY of my cameras, all I get is live feed, which is near useless since the cameras don't tell me when someone triggers the motion sensors. Overall, awful customer service, miscommunications that were just waved away, and bad hardware and installation. At least my cat can tell when I get home because of the door chime. What a big fat waste of money.

I’ve had a very frustrating experience with ADT and SafeStreets. It has been about a month since I scheduled the installation of three security cameras, and the issue is still not resolved. The first technician arrived without the cameras and had to order them. The second technician came but could not install the cameras, claiming the issue was with my internet provider. I was then told I needed to switch to another provider, which is completely unreasonable and added extra costs beyond my budget. After multiple calls and rescheduling, a third technician came and once again, the cameras were not installed. This level of disorganization and lack of accountability is unacceptable. I’ve had to continuously follow up just to get basic service completed. To make matters worse, I am now locked into a 3-year contract and cannot cancel without paying over $1,000 in fees, despite the service not being properly delivered. Overall: No resolution after multiple visits I strongly do not recommend ADT / SafeStreets. Save your time, money, and frustration look elsewhere for security services.

I almost became a customer of ADT, and I’m very glad I didn’t. Unfortunately, even without ever using their service, this has been one of the worst experiences I’ve had with any company. After signing up, I quickly realized I didn’t want to switch systems and decided not to move forward before installing any equipment. As soon as I received the equipment, I called right away to return it. I was told I’d receive a refund within 14 days. That never happened. Due to a surgery, I wasn’t able to follow up immediately. The next month, I was charged for both the equipment and a service fee anyway. When I called, I was told my account hadn’t been closed properly and that they would fix it and refund me. I did eventually get the service fee back, but getting the equipment charges refunded was a hassle and took way more effort than it should have. I clearly asked for my account to be closed and my information removed so I wouldn’t be charged again. I was told it was taken care of. Then in April, I was charged AGAIN for equipment they had already received back in early March and even confirmed they had. I had to call once again to request yet another refund, only to be told my card was still on file. At that point, I had to request (again) for my information to be removed. This experience has been beyond frustrating. I was charged multiple times for a service I never used and equipment I returned. At this point, it feels like they’re taking money that doesn’t belong to them. I would strongly recommend avoiding ADT.

What a nightmare I just had with ADT customer service. I've been using them for 17 years and their monitoring service has been fine but I am now moving and when I called ADT to cancel my service, no joke.... I was transferred to 4 different people and after going through the security check each time, I was transferred to another department, who transferred me to another department until I was transferred a 4th time (and more than 20 minutes on hold) only to have the representative pretend she could not hear me and then, hung up on me. Called back and got some of the same people who continue to transfer me. I was told that since I had a contract that was still one year to go, I would be charged over $300.00 to cancel the contract. LET ME EXPLAIN... about 2 years ago, the battery in my ADT system went bad. ADT insisted that I must get an upgraded system. After they installed it, I read the fine print and realized that I had a 3 year contract that I could not get out of. Needless to say, I was pretty upset. Bait and Switch is what they did to me. I knew I would be moving in the next year or two. SO... going back to my recently trying to cancel my service, due to the move... I finally reached a guy by the name of "Christopher" who seemed nice but not really sure I was believing him. He seemed shocked that after 17 years of service, I would be charge a $300.00 cancellation and assured me that he would waive that fee AND cancel my service immediately. I asked him for a confirmation to be emailed to me, but he said ADT does not do that... but he was willing to give me his phone number and extension. WHAT???? What good would that do me? I just simply wanted a confirmation of my cancelled service. I'm still not positive this will be done. Today is April 15th and my last bill is paid through April 30th. Somehow, I have the feeling that my service will not be turned off, I will go into collections for not paying the $300.00 cancellation fee and I will receive a new bill for the upcoming quarter (May through July). WHAT A HOT MESS!!! I will NEVER use their service ever again, just because of this experience.

Peter is incompetent. He has been out here a few times. Each time we asked for hardwired cameras, and each time he brought plug in wifi cameras. THEN he argued with us, saying that we told him we wanted the plug in cameras. We had to kick him out of our home and find a new company. Peter is apparently a manager btw.

WARNING! They are VERY DISHONEST. Their workers are TRAINED to tell a lie & be Strongly DISHONEST. They forged my signature to Change my Contract to charge me more. They trained their workers to be Crooks to trick People. Beware with this people.

ADT’s contract practices are deeply frustrating and feel fundamentally unfair. While the company makes accommodations for military personnel facing relocation, it does not extend the same consideration to civilians who are also navigating major life changes—such as selling a home without an immediate new residence where service can be transferred. Instead, customers are locked into rigid agreements that result in excessive termination fees, sometimes exceeding $1,000, even when continued service is no longer practical or possible. Relocation is a legitimate and often unavoidable circumstance. With proper documentation, it should be sufficient grounds for a reasonable contract adjustment or termination without punitive financial consequences. The current approach creates the impression that customers are being trapped in agreements designed more to extract fees than to provide ongoing value. If policies like this remain unchanged, it raises serious concerns about fairness and customer respect. Companies should be working to retain trust and goodwill—not enforcing terms that leave customers feeling exploited. Consumers deserve flexibility, transparency, and equitable treatment, regardless of whether they are military or civilian.

As a customer of this company for more than 8 years paying a premium charge of over $80.00 a month I have found the following to be true! 1. They charge outrageous prices for shoddy and old equipment! 2. It’s almost impossible to cancel their service without a hundred calls of harassment! 3. The one time my alarm went off I had to call and ask them why they didn’t call me. Their reply was if the code was put in they didn’t bother! I then asked how they knew that I didn’t have a gun on me and was made to put in the code? I didn’t even have the change to give them a bad password! 4. After deciding they are a company of no integrity we found another company and the installer sent an email from my phone to cancel the service. A month or so later the threatening call started. They said in order to cancel we had to call. So we used that call to cancel. Then the $350.00 bills started coming in! They threatened ruining our credit etc.. We don’t owe a penny to anyone so we didn’t care about our credit. We pay cash for everything! 4. To get this insulting company off our backs we finally sent a check. This comp May should lose its license to be in business!

These reviews must be AI made or by ADT to save their own **. Crooks, liars, hang ups, terrible warranties, they rely on third parties entirely to keep in business. Keep you on the phone for hours, just to send you back to where you were.

The self-install gear is cheap and breaks easily. They have different customer service and apps for self install. When you call, since it's self-install, it’s hard to find our account info and get help. They just charged me and now want to bill me for another month after I canceled. I’ll never use this company again because of how they handle cancellations.

They are a horrible security company. When I signed up because they weren't going to take no for a answer. They kept saying 30 days money back guarantee. So when the equipment got here I never opened the box and sent it back. Well they took 30 minutes if that to take my money, but getting my money back is a different story. It's been over 40 days and I still haven't got my money back. So it's all lies. There is no guarantee.

"I would give zero stars if I could. After replacing my modem, my ADT panel refuses to connect to the Wi-Fi, even with a dedicated 2.4GHz band. After multiple calls, customer service admitted it’s likely a 'glitch' or an 'old device,' yet they refused to fix it without charging me for a technician visit. They are fully aware my system is offline and I have no protection, yet they continue to charge me every month. When I tried to cancel, I was told I’m locked into a 3-year contract. It is predatory to charge full price for a non-functional system and then demand more money just to make it work. Avoid ADT if you want a company that actually provides the security you pay for." INSANE...