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For the sixth consecutive year, J.D. Power and Associates has recognized Brink’s Home Security’s contact center operations for customer satisfaction excellence. The recognition falls under the J.D. Power and Associates Certified Call Center Program(SM).”In achieving certification in each of the first six years of our program’s existence, Brink’s Home Security has once again demonstrated its commitment to excellence in customer service–which is especially important in the current economy where outstanding service is a real differentiator,” said

Mark Miller, senior director of client services at J.D. Power and Associates. “Call center customers are particularly pleased with the customer service representatives, notably their courtesy, knowledge and concern.”